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  • Shae Lawrie

COVID-19 Landlord Information

FAQs for Residential Landlords during the coronavirus health crisis

(Current as at 16/04/2020)

The purpose of this document is to provide residential landlords in Victoria with answers to their questions and with updates on the developing response to coronavirus as it impacts housing security.

Both tenants and landlords must comply with the Residential Tenancies Act 1997.


 Am I eligible for land tax relief?

As we understand the announcement Daniel Andrews made on 15 April, 2020, if you have negotiated a rent reduction with your tenant, and the agreement is registered with Consumer Affairs, you will be entitled to a 25% land tax discount, and a deferment of any outstanding land tax, until March, 2021.

At the time of writing, it is unclear whether the rent needs to be reduced by a specific amount in order for the landlord to be eligible. We will know more, and update this section accordingly, once the legislation has passed through parliament.


Can I increase my tenant's rent at this time?

No, the Government has placed a six-month ban on residential rent increases, from 29 March, 2020, until late September/early October, 2020.


What happens if my tenant cannot pay rent, as agreed, at this time?

We do explain in advance that many landlords have been impacted by this pandemic and that there is no guarantee that relief can be granted, but that we will communicate their request.


What types of rent relief are being requested?

We are finding that there are three types of rent relief being requested: (1) rent reductions, (2) rent deferments and (3) rent waivers.


As of Sunday 29 March 2020, the National Cabinet agreed to a moratorium on evictions over the next six months (29 March 2020 – late September/early October) for residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus.

It was acknowledged, however, that work on this has begun, but there is more to do, especially for residential tenancies. More details expected soon.


If a tenant is unable to pay rent due to coronavirus-related financial hardship, please contact your property manager to discuss your situation immediately.


Will my landlord’s rental protection insurance apply at this time?

After having had discussions with landlord protection insurers, it is unclear how, or if, they will apply the exemptions for pandemic events in their policies. Currently, some insurers are covering a six-week period where tenants default, provided that the Residential Tenancies Act is followed, that the policy pre-existed the arrears event, and, in some cases, that your property is managed by an agent who is an authorised partner of the insurer. As you would expect, if a landlord waives their right to rent by providing voluntary relief, this loss cannot be recovered under a regular Landlord Insurance Policy. It is best to discuss your options your property manager should you be approached for rent relief.

 We will continue to update this information for all tenants and we are speaking with landlords and tenants to explore the best options available to minimise impacts on our clients.


Can open-for-inspections continue at this time?

No, the National Cabinet has prohibited auctions and open-for- inspections from midnight 30 March 2020 to midnight 13 April 2020. Instead of open homes, we are providing video footage of the rental property to prospective tenants and pre-qualifying them before showing them through on a private inspection basis, safely and singly.


Where do I go for financial help?

The banks are offering coronavirus-relief packages as outlined below.

Adelaide Bank - COVID-19 assistance

AMP - COVID-19 assistance

ANZ Bank - COVID-19 assistance

Bank of Melbourne - COVID-19 assistance

Bank of Queensland - COVID-19 assistance

BankWest - COVID-19 assistance

Bendigo Bank - COVID-19 assistance

CBA - COVID-19 assistance

Citi Bank - COVID-19 assistance

ING Direct - COVID-19 assistance

Judo - COVID-19 assistance

LaTrobe Financial - COVID-19 assistance

 Macquarie - COVID-19 assistance

NAB - COVID-19 assistance

Pepper Money - COVID-19 assistance

RAMS - COVID -19 assistance


Resimac - COVID-19 assistance

Westpac - COVID-19 assistance

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